Instructions and important information on COGLAS WMS Support.
Create ticket | Check ticket status |
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Please provide a detailed description of your enquiry. You can also revise your ticket later. → Create ticket | Here you will find the status and comments on your tickets as well as the history of all previous support requests. → Check ticket status |
What information should, if possible, always be provided on a ticket?
The more information you provide us with directly, the better we can help you.
What problem do you have
Briefly explain what is missing or what is not working as desired.
If helpful, you can also attach pictures that describe/illustrate the case/situation well to the ticket.
Test or production system?
Which warehouse?
Could the case/situation be reproduced or is this an isolated case?
Since when has the case/situation occurred?
Sample data so that COGLAS can understand the case/situation.
Examples:
In which process does the case/situation occur?
Why can't I create a ticket in the COGLAS Helpdesk?
Each key user of a COGLAS WEB WMS installation receives an assigned account to the COGLAS helpdesk. Tickets can only be created and tracked via this account. If you do not have an account, you can also contact us by e-mail at support@coglas.com.
Ticket subscriber notification
Requirement
Ticket creation by the customer
The ticket is created by the customer. The ticket is distributed once to the organisation.
Activate additional ticket notification
The author of the ticket always has the notification active. The participant for an organisation must activate their notification for the ticket once. To do this, the ticket must be opened in helpdesk.coglas.com. The ‘Notification’ switch option can be set to ‘off/on’ on the right-hand side. Set ‘Notification = on’.
Deactivate additional ticket notifications
Ticket creation by COGLAS
The ticket is created by a COGLAS support employee. No initial notification is sent to the organisation!
The author of the ticket is subsequently adjusted. The first notification for the ticket is sent with the first comment on the ticket. The author does not have to set a notification manually from then on.
The organisation participant must manually go to helpdesk.coglas.com and set the ticket once for ‘Notification’.
COGLAS GmbH, Hagenburger Str. 54a, D-31515 Wunstorf, Germany