Returns handling

General

COGLAS returns processing records a return with a planned or unplanned goods receipt.

The return is recorded as a delivery note and can be handled as usual with manual / automatic receipt. The goods receipt is then entered in the stock with [Book] and is stored in the warehouse via transport according to the strategy applied.

Enter planned returns

Retrieve returns data:

• Customer order menu and list selection for "Completed" status.

• Open the "Packages" menu and select the shopping basket in the desired item and set the returns quantity there.

• Finally, use the [Enter returns (Pos)] button to create the returns delivery note.

Order:

• Internal creation of a purchase order for returns.

  • Order number = "RE-"+customer order+"-01".

  • Example = "RE-COMusterList01-01"

Delivery note:

• Internal creation of a delivery note for the return.

  • Delivery note number = "RE-"+customer order+"-01".

  • Example = "RE-COMusterListe01-01"

• Delivery note menu

  • Strategy = Use article master "Standard returns strategy" or GR "Standard".

  • Check the data and start the collection.

  • Manual collection

  • Selection of container details and quantity distribution

  • Create goods receipt

• Automatic collection

  • Planning on containers of the article packaging units

  • Generation of a new barcode

  • Create goods receipt

Incoming goods:

• Goods receipt menu

  • Goods receipt number = "RE-"+customer order+"-01-01"

  • Example = "RE-COMusterListe01-01-01"

  • Select [Checklist] if active.

  • Select [book] to post the goods receipt

Storage Transport:

• Transport" menu

• Scan the barcode of the storage unit.

• Confirm transport to destination.

Returns stock:

• Returns stock

• Putaway according to standard strategy

• Stock qualification GR date corresponds to the booking date.

Enter unplanned returns

Retrieve returns data:

• Shopfloor menu

  • Article" display is active

  • Search for and select an item.

  • Set the returns quantity with the shopping basket.

  • Then [Add delivery note]

Order:

• Not applicable

Delivery note:

• Add delivery note" menu

  • Enter the number of the delivery note (generate number with ##+[TAB])

  • Select "Client" (mandatory field)

  • Select "Supplier" (mandatory field)

  • Select "Target strategy" (default = standard strategy)

  • Add delivery note

• Delivery note menu

  • Delivery note number from input or number generation.

  • Example = DNMusterListe02

  • Check data and start collection

  • Manual collection

    • Selection of container details and quantity distribution

    • Creation of goods receipt

  • Automatic collection

    • Planning on containers of the article packaging units

    • Generation of a new barcode

    • Goods receipt system

Incoming goods:

• Goods receipt menu

  • Goods receipt number = delivery note+"-01"

  • Example = "DNMusterListe02-01"

  • Select [Checklist] if active.

  • Select [Post] to post the goods receipt

Storage Transport:

• Transport" menu

• Scan the barcode of the storage unit.

• Confirm transport to destination.

Returns stock:

• Returns stock

• Putaway according to standard strategy

• Stock qualification GR date corresponds to the booking date.

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